When it comes to webmaster sites and player’s guides, there are not many websites that a player can go to and expect any type of unbiased opinion. When comparing online casinos to restaurant reviews, readers expect to hear feedback from other readers and really don’t want to see a restaurant recommended because the restaurant in question paid for that review. Readers now want to see what other readers have written about another place and further more are able to read between the lines. That is they can spot a fake review when they see it. So why is it so difficult to find anything similar for online casinos?
The answer is a complicated one. There are simply many casino affiliate webmaster sites that are more than willing to dish out a recommended status for some type of prepaid deal or some form of sponsorship. When this happens, it is the players that end up losing the most on it.
Monitoring casino terms & conditions
People like to read and scan a review before they make any decision, but nobody is going to read an entire set of terms and conditions for doing anything. Nobody has time for that. Instead readers are now expecting and hoping that review sites do the work for them and place a blind trust that they would have read the terms and conditions and alert when a casino is crossing the line of fair play. As a matter of fact, if it wasn’t for these type of watchdog sites, more casinos would simply try to push the boundaries to see what they can get away with and the result would be a set of terms and conditions that gives full power to the casino. When players are the ones that should have the biggest influence, this of course is done by a vote, or rather a deposit. If you want the players to keep coming back, those casinos will need to offer a fair game.
When you take a casino like Redbet for example, that is a casino that has their terms and conditions clearly explained for the player with no manipulative terms. At ThePOGG.com they have a Redbet casino review which highlights the good and bad about this casino, where overall there is not really anything bad against them. Comparing another casino like All British Casino, this is another site that has a high rating. They might not be the most popular casino shown at many casino sites, but when you break down how they treat players in every aspect, they should be rated as one of the best casinos around. Unfortunately there are just too many casino sites that will easily hand over their top recommended spot to a brand that has questionable ethics. It is now up to the casino webmasters to ensure that they protect their players where just as the players can vote at which casino they play at, they can also vote at which site they will trust to get their reviews and information on.
Nobody likes anybody who’s a complainer but that all changes when you are the one doing the complaining, even more so when the complaining is about an online casino. Thankfully there are services out there that exist for players to protect them. With sites like Casinomeister and thepogg, they have recovered a lot of money for players that would otherwise have stayed with the casino at the player’s expense. As consumers we are used to having the ability to complain or file some type of complaint with any type of governing body so when it comes to online casinos, players can sometimes feel left out in the cold not knowing where to turn. Player forums have been a popular choice in the past where if a player was given unfair treatment, other players would learn of this and avoid that casino completely. At least with a mediation process, both sides are given a chance to voice their concerns as all complaints are not just in favour of the player but can go in favour of the casino and it all depends on the circumstances.
Why casino portals are important for players
If players had done their research to look up recommended casinos then they probably would have saved themselves the hassle of enduring problems in the first place. Most of the trusted casinos at many casino portals tend to have less complaints on average. Taking ThePOGG.com for example, they have over 1000 casino reviews making it the wikipedia of online casinos. If you think about what people are used to, consumer reviews are becoming an important part of the decision making process people will make, and the same can be said about online casinos. We have this feedback for hotels, restaurants, books so casino portals like this one are really there for the players to act as a mediator and it’s up to the portal to have ethics to only promote reputable brands.
One of the highest ranked casinos on the reviews section is Trada Casino which has a 10.6 rating out of 10. If you look at the complaints history of Trada Casino you’ll see that the casino has always been fair towards their players. When you have casinos rated so highly, you wish players would stick with the best and not bother joining sub-standard casinos that have a history of bad complaints against them.
About the casino complaints service
At ThePOGG they have been helping players for a number of years where their quality of complaints is high as they take as much time as needed to help process a complaint. They have also become the first licensed casino portal as an ADR by the United Kingdom Gambling Commission. The complaints are processed without a timeline in place to restrict or speed up the process. The site aims to make the complaint process as fast as possible but without compromising quality.
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Providing an extensive list of online iGaming sites with reviews included on the most popular sites. GamTrak LLC was founded in 2001 starting with gamtrak.com leading to my current network of sites. The GamTrak application was first released shortly after the portal and forum in 2002.
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